Horstman House 211

Thank you for taking the time to share your detailed feedback. We’re glad to hear that you found the suite clean and comfortable, but we sincerely apologize for the concerns you experienced during your stay. We take your report about another guest being able to enter your locked room extremely seriously. Guest safety and privacy are our highest priorities, and we understand how unsettling and concerning this experience must have been, especially with the subsequent late-night call. We will be reviewing the door-code system and access procedures with our team to ensure they are functioning properly and securely. We also apologize for the difficulty with the screen door and the noise from other guests in the hallways. These are not the experiences we want our guests to have, and we appreciate you bringing them to our attention. We also appreciate your suggestion regarding a shuttle to the village and will take it into consideration. Thank you again for your feedback, and we hope to have the opportunity to provide you with a safer and more comfortable experience in the future.

Thank you for your wonderful 5-star review. We’re delighted to hear you enjoyed your stay and found the room spacious and well equipped. We’d be happy to welcome you back anytime!

Thank you for taking the time to share your feedback. We're very pleased to hear that you found our staff accommodating and helpful during your stay. We’re sorry to hear that the bathroom amenities were not as expected upon your arrival. Our apartments are fully self-contained, and we provide a starter kit of essential items, including body wash and shampoo, to help guests settle in comfortably. We understand that having these items readily available is important, and we apologize for any inconvenience or disappointment this may have caused. Thank you again for staying with us, and we hope to have the pleasure of welcoming you back in the future.

Thank you so much for your kind words! We’re thrilled to hear you enjoyed our staff, accommodations, and overall experience. We also appreciate you pointing out the issue with parking spot #43. We understand how tight spaces can be frustrating, and your feedback helps us identify areas where we can improve. We’ll be sure to look into this and see what adjustments can be made to make parking more comfortable for our guests. We hope to welcome you back again soon for an even better stay!

We are so pleased to learn that you enjoyed your overall stay, and we hope to welcome the opportunity to host you again in a very near future!