Horstman House 407

Thank you so much for your wonderful review! We’re thrilled to hear that you found the place magical and enjoyed your stay so much that you’d even consider buying it! 😊 We truly appreciate your feedback regarding the parking and understand how the tight spaces can be challenging. We’ll certainly keep this in mind as we look for ways to improve the guest experience. We’d absolutely love to welcome you back again!

Thank you for the great review! We are so glad you had a comfortable and peaceful stay in a convenient location. Thank you as well for your suggestion about extending our reception service times; we are sharing this with management. We look forward to hosting you on your next visit!

Thank you for taking the time to share such detailed feedback. We’re glad to hear that you still enjoyed your stay overall, but we sincerely apologize for the concerns you encountered, including the inaccurate AC information, stained bedding, lack of housekeeping, unclean glasses, remote issue, and the condition of the common areas. We especially understand how having access to a vacuum would have been helpful while traveling with young children. We also appreciate your comments regarding the smoke odor and overall value, and we’ll share your feedback with the appropriate teams as we work to improve both the property and guest experience. We’re sorry we did not meet the high standards you expected and truly appreciate your feedback. We hope to have the opportunity to provide you with a much better experience in the future.

Thank you for your 4/5 review and for highlighting our great location, spacious rooms, and laundry option. We’re sorry the fourth-floor rooms felt too warm and that the door codes were inconvenient; we appreciate the feedback and will take it into account.

Thank you for sharing your rating of your recent stay. We always welcome constructive feedback and would love to hear any further ideas you may have. We look forward to hosting you again in the future!

Thank you for your rating! We’d be delighted to welcome you back for another stay!

Thank you for your sharing your feedback. We understand how multiple pin entry points can feel outdated, and we appreciate your suggestion to switch to access cards. Your input is valuable, and we will certainly consider it as we look for ways to improve convenience and the overall guest experience. We hope to host you again soon.