Blackcomb Greens 35

Thank you for sharing your experience, and we sincerely apologize for the last-minute change to your accommodation due to the issue with the Lost Lake unit. We understand that although the alternative property was nice, it did not offer the pool or the size and features you had originally selected, which understandably made it different from what you had planned for your stay. We’re sorry for the inconvenience and disappointment this caused, and we appreciate your understanding under the circumstances. We hope to have the opportunity to provide you with the stay you originally expected in the future.

Thank you for your rating! We truly appreciate your support and hope to welcome you back again soon

Maria, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we take these concerns seriously. We apologize for the dust, cobwebs, musty smell, and lack of proper ventilation. The issues with the stained towels, comforter, and unpleasant odors are unacceptable. We'll address these concerns with our cleaning staff to ensure this doesn't happen again. Thank you for bringing this to our attention, and we hope to provide a better experience in the future.