Stoney Creek - Lagoons 27

Thank you for taking the time to share your detailed feedback. We’re glad you appreciated the convenient location, the kitchen, and the quiet surroundings, but we sincerely apologize for the frightening and stressful experience you had with the shower door. We take safety concerns very seriously, and we are sorry that the condition of the shower door was not identified before your arrival. We understand how alarming it must have been to have a heavy glass door come off its hinges while you were using the shower. While we’re glad our team was able to repair the issue during your stay, we recognize that this does not undo the stress and concern the incident caused. We also apologize for the frustration surrounding the communication regarding your compensation request. Thank you again for bringing this matter to our attention. We sincerely regret that this incident affected what otherwise could have been an enjoyable stay.

Thank you for your wonderful feedback! We’re delighted to hear that you found our property to be a great value and enjoyed the convenient location. We truly appreciate your support and hope to welcome you back again soon!

Thank you for your lovely review and for the 4.5 score! We’re glad you had a top stay and hope to welcome you again soon.

Merci pour votre commentaire! Nous sommes heureux de savoir que vous avez apprécié la propreté, le calme, la vaisselle disponible et la disponibilité de notre équipe. Nous prenons également note de vos commentaires concernant le stationnement et l’indication du numéro d’unité afin d’améliorer l’expérience d’arrivée pour nos futurs invités. Au plaisir de vous accueillir à nouveau!

Thank you for your wonderful feedback! We’re glad to hear that you enjoyed the spacious, clean, quiet, and well-equipped accommodations, as well as our convenient location. We appreciate your comment regarding the lighting and will share this feedback with our team as we continue looking for ways to enhance the guest experience. Thank you for your recommendation, and we hope to welcome you back again soon!

Thank you for your lovely 4.5 review. We’re glad you found the place great once inside and that the well-equipped kitchen, washing machine, and dryer met your needs. We appreciate your helpful note about completing the paperwork in advance.

Thank you for your lovely 4.5 review, Kirsten. We’re glad you enjoyed the clean, tidy space, perfect location, and well-equipped kitchen, and we appreciate your helpful feedback about arrival directions and parking information.

Thank you for your feedback, Jael. We’re glad you enjoyed the size, cleanliness, and location of the unit. We’re sorry about the heating issue during your stay and understand how uncomfortable that must have been. Your comments have been shared with our team for review and improvement. We appreciate you bringing this to our attention.

Thank you very much for your kind review, Cristal! We’re so happy to hear you enjoyed a peaceful weekend stay and appreciated the quiet location and fully stocked kitchen. We also appreciate your helpful feedback regarding the beds and pullout couch, as well as your suggestion for cooking oil. Your comments are valuable and will be shared with our team as we continue to improve the guest experience. We’re glad you loved your stay overall and hope to welcome you back again!

Thank you for your wonderful feedback! We’re thrilled to hear you had an excellent stay and enjoyed the great weather and end-of-season skiing. It’s fantastic to know the apartment met and even exceeded your expectations, and that you found it clean, cozy, and well-equipped. We’re also glad the convenient parking and proximity to the free shuttle bus stop made getting around easy for you. We truly appreciate your kind words and recommendation, and we’re delighted that everything—from value to comfort—worked so well for your stay. We hope to welcome you back again soon!