The Marquise - MQ303

Thank you for your feedback. We apologize for the confusion with the check-in emails and the last-minute apartment change. We understand how this could have impacted your stay, especially with the difference in comfort between the apartments and the sofa bed. We also regret that the bedding provided was insufficient and left you feeling cold the first night. Your comments are valuable, and we will review our processes to ensure clearer communication and better preparation for future guests. We appreciate you bringing this to our attention and hope to have the opportunity to provide a smoother experience next time.

Thank you for your feedback. We’re glad to hear you found the location convenient. We sincerely apologize for the issues you experienced. Your comments are helpful, and we’ll work to improve these areas for future guests.

Thank you for your feedback, Michelle. I’m glad to hear you enjoyed the unit! I apologize for the difficulty with the door code pads at night, and I appreciate your suggestion. We’ll definitely look into adding lighting to make it more convenient for our guests. Thank you again for your stay, and we hope to welcome you back!

Thank you for your review Abigail!